Platinum Pacific Management (“we”, “us”) operates platinumpacific.ca. This policy explains what personal information we collect, why, and what we do with it. It is written to meet our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act.
What we collect
When you book: your name, email address, phone number, the property, your dates and the number of guests. We also record the amount charged and the tax breakdown, which we are required to keep for tax purposes.
Payment details: card payments are processed by Stripe. Your card number is entered directly into Stripe’s secure fields and never reaches our servers. We retain only a payment reference and, where you have agreed to it, a token allowing us to place the refundable damage deposit hold described in our Terms and Conditions.
When you contact us: whatever you put in the contact form, being your name, email, phone number and message.
When you join our guest list: your email address, your first name if you give it, and the page you signed up from.
When you browse: pages viewed, how you arrived, approximate location from your IP address, device and browser type, and how you interact with pages including clicks and scrolling.
Analytics, session recording and advertising
We use the following third-party services on this website:
- Google Analytics and Google Tag Manager to understand how the site is used and which pages lead to bookings.
- Google Ads to measure which advertisements lead to bookings. This may involve advertising cookies and, where enabled, audiences used to show you our ads on other websites.
- Microsoft Clarity to record anonymised session replays and heatmaps showing how visitors move through pages. Clarity captures mouse movement, clicks and scrolling. It does not capture what you type into form fields.
These services set cookies and similar technologies in your browser and receive information directly from it. Their use of that information is governed by their own privacy policies. You can prevent this by blocking cookies in your browser settings, or by using your browser’s Do Not Track or Global Privacy Control setting where supported.
Why we collect it
To take and deliver your booking, to communicate with you about your stay, to place and release the damage deposit hold, to meet tax and record-keeping obligations, to answer your enquiries, to send you the guide and occasional offers where you have asked for them, and to understand and improve how the website performs.
Who we share it with
We share personal information only with service providers who need it to deliver the booking, and only for that purpose:
- Hospitable, our property management system, which holds reservation and guest contact details.
- Stripe, for payment processing.
- Google and Microsoft, for the analytics and advertising described above.
- Our cleaning and maintenance contractors, who receive only the dates and the property, not your contact details, unless a specific issue requires it.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Some of these providers store data outside Canada, including in the United States. Where that is the case, the information may be accessible to the courts and law enforcement of that country.
How long we keep it
Booking and financial records are kept for seven years, as required for tax purposes. Contact form enquiries are kept for two years. Guest list subscriptions are kept until you unsubscribe. Analytics data is retained according to the settings of the services above, typically between 2 and 14 months.
Your choices
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Every marketing email includes a one-click unsubscribe link, and you can withdraw consent at any time. To make any of these requests, email info@platinumpacific.ca.
Security
The website is served over an encrypted connection. Access to booking records is restricted, and card details are held by Stripe rather than by us.
Changes
We may update this policy. The version published on this page is the one that applies.
Contact
Questions about privacy, or about this policy, should go to info@platinumpacific.ca or +1 (604) 780-5332.