1. Booking and payment
A booking is confirmed upon the issue of a confirmation email by Platinum Pacific Management. All prices are quoted in Canadian dollars and comprise the nightly rate, a cleaning fee and applicable taxes, each itemised prior to payment.
Where the arrival date falls more than 30 days after the date of booking, card details are collected at the time of booking but no charge is made until the fully refundable period has ended. Where the arrival date falls within 30 days, payment is taken at the time of booking. Card payments are processed by Stripe, and Platinum Pacific Management does not store full card numbers.
2. Taxes
British Columbia accommodation tax is levied as three separate charges: Provincial Sales Tax at 8 per cent, Municipal and Regional District Tax at 3 per cent, and Goods and Services Tax at 5 per cent. Stays of 27 continuous nights or longer are exempt from Provincial Sales Tax and Municipal and Regional District Tax.
3. Refundable damage deposit
A refundable damage deposit applies to every booking. Deposits range from $1,000 to $2,000 CAD depending upon the property. The applicable amount is stated on the checkout page prior to payment, and in the rental agreement for the property booked.
The deposit is an authorisation hold and not a charge. On the day of arrival, a temporary authorisation is placed upon the card used to make the booking, and no funds are debited. The hold is released following departure, provided that no damage has occurred, no term of the house rules has been breached, and nothing is missing from the property.
In the event of damage or loss, Platinum Pacific Management may capture all or part of the deposit, and will provide an itemised account of the sums claimed and the reason for each. Where the cost of remedy exceeds the deposit, the guest remains liable for the balance.
4. Cancellation policy
- 30 days or more prior to arrival: full refund.
- Between 7 and 29 days prior to arrival: 50 per cent refund.
- Fewer than 7 days prior to arrival, or following arrival: no refund.
All periods are calculated in Pacific Time. Cancellation may be effected by means of the link provided in the confirmation email, or by contacting info@platinumpacific.ca.
5. Arrival, departure and occupancy
Arrival is from 4:00pm and departure is by 10:00am, unless otherwise agreed in writing. Entry is by door code, issued prior to arrival.
The number of persons staying at the property must not exceed the number stated on the booking, nor the maximum occupancy of the property. Undeclared additional guests may result in the cancellation of the booking without refund.
6. House rules
Smoking and vaping are prohibited within all properties and upon their balconies and patios. Parties and events are not permitted. Pets are not permitted save where expressly agreed in writing. Quiet hours apply from 10:00pm. Several buildings impose strata fines in respect of noise, and such fines will be recovered from the guest.
Individual properties are subject to further rules, which are set out in the rental agreement and in the guest guide for that property.
7. Guest responsibilities
The guest agrees to treat the property with care, to report any damage or malfunction promptly, to secure the property upon each departure, and to comply with strata rules and local bylaws. The guest is responsible for the conduct of every member of the party.
8. Our responsibilities
Platinum Pacific Management will provide the property as described. Where circumstances beyond its reasonable control, such as a building services failure, severe weather, or the withdrawal of a property by its owner, prevent the booking from being delivered, a comparable alternative will be offered where one is available, and failing that a full refund will be made.
Platinum Pacific Management is not responsible for road, weather or lift conditions, nor for the closure of any mountain, facility or attraction.
9. Personal information
Only such information as is necessary to deliver the booking is collected. Further detail is set out in the Privacy Policy.
10. Contact
Platinum Pacific Management, Whistler, British Columbia. Email info@platinumpacific.ca or telephone +1 (604) 780-5332.